Shipping Policy
Thank you for selecting Auto Ai. We are dedicated to ensuring your orders are delivered promptly and efficiently. Here are the details of our shipping procedures.
Shipping Cost:
We offer free shipping within the USA.
Order Cut-Off Time:
Orders must be placed by 6:00 PM (GMT-05:00) Eastern Standard Time (Detroit) from Monday to Friday.
Order Processing and Transit Time:
Orders are typically processed within 1-2 business days, and you can expect delivery within 4-7 business days.
Shipping Methods:
Most orders are shipped using our third-party freight carriers with 18-wheeler trucks. For items that require freight shipping, we will contact you to arrange a curbside delivery appointment. Please ensure you provide a correct phone number during checkout to help facilitate this process.
Order Confirmation and Tracking:
After placing your order, you will receive a confirmation email indicating that your order has been successfully received and your payment method has been approved. Once your order is dispatched within 1-2 business days, you will receive a shipment notification with a tracking number and link to monitor its status.
Can I Change My Address?:
If you need to update the shipping address for your order, please contact us within 24 hours of placing your order.
Cancellations:
If you wish to cancel your order before it has been shipped, we can process cancellations at any time before dispatch. Please refer to our refund policy for orders that have already been shipped.
Damages and Issues:
Upon receiving your order, please inspect it immediately. If you find that an item is defective, damaged, or incorrect, contact us right away so we can address the issue. We will provide return shipping if the item arrives damaged or is not what you ordered.
We appreciate your trust in us and strive to ensure that your shipping experience meets our high standards. If you have any questions or need further assistance, please feel free to reach out to our customer service team!
Auto Ai
Email: auto.ai.shop17@gmail.com
Phone: (307) 441-5030
Address: 5830 East 2nd Street, Casper, WY 82601, USA