Refund and Returns Policy
Refund & Return Policy
At Auto Ai, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. This policy applies worldwide.
30-Day Return Policy
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You may request a return within 30 days of delivery.
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If the product is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.
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If the return is due to customer reasons (e.g., wrong product ordered, change of mind), the customer is responsible for the return shipping cost.
Return Conditions
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Returned items must be unused, undamaged, and in their original packaging.
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Refunds will only be issued once the returned product has been received and inspected at our facility.
Returns Process
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Contact us at info@auto-ai-shop.com or call (307) 441-9302 to request a return.
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Once approved, you will receive a return label and instructions.
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Items returned without prior approval will not be accepted.
Return Address:
Auto Ai
5830 East 2nd Street
Casper, WY 82601, USA
Exchanges
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We offer exchanges for items that are defective, damaged, or incorrectly shipped.
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Exchanges must also be requested within 30 days of delivery.
Refunds
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Refunds are processed immediately after the returned item is received and inspected.
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Refunds are credited back to the original payment method.
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Depending on your bank or card issuer, it may take 5–7 business days for the refund to appear in your account.
Late or Missing Refunds
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First, check with your bank or card provider.
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If you have not received your refund within 7 business days after our confirmation, please contact us at info@auto-ai-shop.com or call (307) 441-9302.
Additional Costs
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We do not charge any restocking fees.
Contact Information
Auto Ai (operated by The LOGIC.STORE LLC)
5830 East 2nd Street, Casper, WY 82601, USA
Phone: (307) 441-9302
Email: info@auto-ai-shop.com
Company Registration Number: 2024-001417197
Customer Support available 24/7 via email and phone.