FAQs

1. Do you ship internationally?

Yes, we ship worldwide. For delivery times or country-specific shipping details, please review our [Shipping Policy] page or contact our support team.

2. What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can request a return within 30 days of delivery. Please see our [Refund and Returns Policy] page for full details.

3. How can I contact customer support?

You can reach us through the Contact Us form, by phone at (307) 441-9302, or via email at info@auto-ai-shop.com.
Our support team is available 24/7 to assist you.

4. How can I track my order?

After placing an order, you will receive a confirmation email. Once your order is shipped, we will send another email with tracking details. You can also check the status of your order from the “Track Your Order” section on our website.

5. What is your typical dispatch time?

Orders are usually processed and dispatched within 48 hours (business days) after receiving your order.

6. Can I change my order?

Yes, orders can be changed only if they have not been processed for shipping. Please contact us quickly via the Contact Us form or Live Chat to make changes.

7. How long does delivery take?

Delivery usually takes 6–14 working days (Monday–Friday). Customized products may require additional time.

8. How much does delivery cost?

We offer Free Shipping on all orders, with no minimum purchase required.

9. How can I cancel my order?

Orders can be canceled within 12 hours of placing the order. After this time, cancellation is no longer possible unless an incorrect item was ordered. Please email us within the 12-hour window for assistance.

10. Which payment methods do you accept?

We accept the following secure payment methods:

Credit & Debit Cards (Visa, Mastercard, American Express, Discover, UnionPay, Diners Club)
PayPal
Shop Pay
Google Pay

11. Is an account required to make purchases?

No, you can checkout as a guest without creating an account.

12. Is it safe to provide my payment details?

Yes. We use secure, industry-standard payment gateways to protect your banking and card details during checkout.

13. What should I do if I face issues placing an order?

Please reach out to our support team at (307) 441-9302 or info@auto-ai-shop.com. We’ll be happy to assist you.

14. Are my details safe on your website?

Absolutely. We maintain strict privacy and data protection policies to safeguard your personal information.

15. Can I exchange or return an item?

Yes, exchanges are accepted under the same conditions as returns:

The item must be purchased from our online store.
The item must be unused and in original packaging.
The request must be made within 30 days of delivery.

To request an exchange, please use the Contact Us form. Our team will respond as soon as possible.